bd99 Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe at bd99. This policy explains in detail how we collect, use, and keep your data secure.
Introduction and Scope
This Privacy Policy ("Policy") is issued on behalf of the bd99 platform ("we", "our", or "bd99"). This Policy explains what types of information we collect when you use our website bd99.cam, create an account, or use our services, how we use that information, and how we keep it secure.
This Policy applies to all users accessing the service from Bangladesh. By using our platform, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.
bd99 treats your privacy as a top priority. Our SSL encryption technology and strict data protection measures ensure that every transaction and piece of personal information you share remains completely secure.
What Information We Collect
We collect various types of information to create accounts and provide services on bd99. A detailed description of the information collected is given below.
Personally Identifiable Information
During account registration, we collect the following information:
- Full name (real name as it appears on your ID)
- Date of birth (for age verification — users aged 21 and above only)
- Email address
- Residential address
- National ID number or passport number (where applicable)
Financial Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, Rocket, or bank account number
- Transaction history and amounts
- Bank account details for bank transfers
We never collect your full bank password or card PIN. All financial information is kept secure through encryption.
Technical and Usage Information
Information collected automatically when you use our platform:
- IP address and device identifier
- Browser type and operating system
- Pages visited and session duration
- Cookie and local storage data
- Gaming activity and betting history
Communication Information
When you contact our customer service team, we may retain records of those conversations. This includes the content of live chat sessions and details of your complaints or requests.
Purpose of Data Use
bd99 uses collected information only for specific, lawful, and clearly defined purposes. We never sell your information to third parties.
Account Management and Verification
Your personal information is used to verify your identity, keep your account active, and ensure secure login. It also helps in preventing fraud.
Transaction Processing
Financial information is used to accurately process your deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer.
Customer Service
Information is used to resolve account-related issues, answer questions, and provide proper assistance through 24/7 live chat support.
Platform Improvement
Anonymized data is used to analyze user experience and further improve our services, game lobby, and payment features.
Bonuses and Promotions
Your gaming history and account data are used to correctly deliver eligible bonuses, cashback offers, and VIP program benefits.
Security and Compliance
User information is monitored to detect fraud, prevent money laundering, and comply with responsible gaming policies.
Data Disclosure and Sharing
bd99 does not sell or rent your personal information to third parties. However, information may be shared in a limited way under certain specific circumstances.
Service Provider Partners
Necessary information may be shared with trusted third-party companies engaged for payment processing (bKash, Nagad, Rocket), game providers, and technical support. These companies are required to use the information in accordance with our guidelines.
Legal Obligations
If there is a valid order or directive from a legal authority, bd99 may be required to provide relevant information. Any such disclosure will be carried out in accordance with applicable law.
What We Never Do
- Sell your personal information to advertisers or marketing companies
- Provide your financial information to third parties without your consent
- Share user profiles with competitors or unrelated companies
- Disclose your gaming history without anonymization
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bd99 uses cookies for the following purposes:
- Keeping your login session active
- Remembering your preferences and settings
- Analyzing site performance
- Detecting fraudulent activity
Cookie Controls
You can manage cookies through your browser settings. However, disabling certain cookies may prevent some platform features from working properly. Essential cookies will always remain active as they are required for the core functioning of the site.
Data Security Measures
bd99 has adopted industry-standard technical and organizational measures to protect your information.
SSL Encryption
All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which prevents unauthorized access while information is being exchanged.
Secure Database
User information is stored on encrypted and secured servers. Passwords are never stored directly — they are hashed.
Access Controls
Only authorized staff can view user information, and only to the extent necessary. All access is logged and regularly audited.
Data Retention Period
Information for Active Accounts
We retain your information for the entire duration your account remains active. This information is necessary for account management, transaction processing, and customer service.
After Account Closure
Even after an account is closed or deactivated, certain necessary information may be retained for a specified period to meet legal obligations, resolve disputes, and maintain financial records. Once that period ends, the information is securely deleted or anonymized.
Data Deletion Requests
You may contact us to request deletion of your information. However, information subject to legal obligations or related to ongoing disputes may not be possible to delete immediately.
Your Rights and Controls
At bd99, you have specific rights over your own information. We respect these rights and make them easy to exercise.
Right to Access
You may request to view what information we hold about you.
Right to Rectification
If your account contains incorrect or outdated information, you may request a correction.
Right to Erasure
Under certain circumstances, you may request that your information be deleted.
Right to Restrict Processing
You may request that we limit the use of your information for specific purposes.
Right to Data Portability
You may request an export of your personal information in a standard format.
Right to Object
You may object to the use of your information for specific purposes.
Exercise Your Rights
To exercise any of the above rights, please contact our privacy team.
You can also get assistance through our 24/7 live chat support.
[email protected]Protection of Minors' Information
Policy for Users Under 21
bd99 is a platform for adults. We do not knowingly collect, store, or process the information of anyone under the age of 21. Age verification at the time of registration is mandatory.
If it comes to our attention that information from a minor has been collected, we will immediately close that account and delete the associated information.
Policy Changes and Updates
Process for Changes
bd99 reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through the platform.
Consent After Changes
Continued use of the platform after a policy change will be taken as your agreement to the updated policy. We always display the date of the most recent update at the top of this page.
Questions or Concerns
If you have any questions or concerns about this privacy policy, please contact us. Our customer service team is available 24 hours a day, 7 days a week to assist you in Bengali.
Email: [email protected] | Live Chat: Available directly on the platform.
Related Documents: For more detailed information, please read our Terms and Conditions and Responsible Gaming policy.